Conflict management
Brief description: Misunderstanding, irritation, conflict – hardly a day passes in which there is not a crisis somewhere: in the company and in contacts with customers or suppliers. Usually conflicts can be settled, but far too frequently so much smashed china is left behind that business relationships are destroyed. This training programme examines the dynamics of ambiguity in communication, criticism and resentment, all of which can trigger fully-fledged conflict. It promotes awareness of underlying patterns and provides options for successful conflict resolution.
Target group: Middle management and top management, project managers and team managers
Duration: as agreed
Contents:
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Conflict development and conflict patterns
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Reflection of one's own role in conflicts
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Processing participants' practical examples
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Intensive feedback meetings
Your benefit:
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Recognising your own behaviour in conflicts – thus significantly enhancing conflict skills
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Reducing "old wounds" existing in departments and between departments
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Establishment of a working atmosphere characterised by trust and openness in the company, also including customers and suppliers
